Return Policy

Equipment Exchanges, Returns & Refunds

  1. All returned products will incur a 25 percent restocking/reconditioning fee.
  1. All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.
  1. Refunds-Credits will be given within 7 days from the original date of purchase. All credits or refunds are given in a form of a in-house credit only. Exchanges will be made within 30 days from the original purchase date.
  1. Custom orders CANNOT be returned for any reason whatsoever.
  1. All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
  2. All returns must be approved by Discount Spa Equipment before they are returned and must be accompanied by an RA# number.